:• In cases where there is a manufacturer defect, these will be covered directly with the manufacturer. We will give you the contact information and they will handle the directly with you . Do not the item to us in this case.• All s must be in original condition as we sent it. NO used items will be accepted back.• There can be up to a 20% restock fee on items, plus original shipping costs we occurred.• Buyer is responsible for shipping costs.