We currently only accept U.S. registered eBay and accounts
Payment within 7 days is required for Auction items
Immediate purchase is required for Buy-It-Now items
Sales Tax will be applied to applicable states, including AR, CA, CT, GA, IL, KS, MN, MO, NY, NV, NC, SC, TX and PA
If purchasing items from multiple listings, once your purchases are complete, select "request a total" and well send you a combined invoice for all items including freight s if applicable. Please do not pay for these items until you receive the revised combined invoice. Items paid for individually will be shipped individually.
Shipping Policy
Shipping costs are clearly stated in each listing. Shipping for additional quantities of this item, if available, will be stated on the shipping listing. Tracking information will be sent within 48hrs of shipment.
Standard Shipping
Small items are shipped through FedEx, UPS or USPS ground service. Currently, we ship only to the 48 US continental states. We do not ship to Hawaii, Alaska, APO/FPO addresses, Guam, Puerto Rico, or the Virgin Islands. All items require a physical address for delivery. No PO boxes. Please allow up to 10 business days for delivery.
Freight
Large and bulky items may ship via truck freight. Shipments via truck freight require a delivery appointment. The truck line will contact you to arrange a delivery appointment. Delivery includes liftgate service, which means the truck driver will remove your shipment from the truck and place it on the ground (such as on your driveway or sidewalk). Truck delivery does not include unpacking or setup service.
At ToolSmithDirect customer satisfaction is our top priority. We offer a no-hassle 30 day guarantee on every item we sell. GLOBAL SHIPPING PROGRAM is a FINAL SALE and is EXCLUDED in the domestic policy.
and Exchange Process
To process a , please send us a message so we can provide you with a RMA number. The RMA number will only be issued during the 30-day period which begins on the date of shipment by ToolSmithDirect. Please provide the following information when requesting a RMA:
- Full Name
- Date of Purchase
- Item(s)
- Reason for
- Order Number
- Mailing Address
- or Replacement
For s due to defect or ToolSmithDirect error we will provide you with an RMA number along with a shipping label and tracking number. Once you have been given a RMA number, you have 3 business days to ship out the item(s) you wish to . For s due to any other reason besides defect or ToolSmithDirect error we will provide a RMA number but you will be responsible for ing items at their own expense.
s will only be issued once the item(s) has been received at our location, NO EXCEPTIONS.
Once ToolSmithDirect receives the item(s) a or replacement order will be issued within 5 business days. If any issues come up with processing the or replacement we will contact you immediately.
Unauthorized
Any items to ToolSmithDirect without a RA number will incur a non-negotiable 15% restocking fee based on the order amount excluding tax and shipping.
s vs. Replacements
Once items are received we will issue a within 4 business days. We will accommodate replacement orders if inventory is available and only upon request.
Liability Disclaimer
ToolSmithDirect is not liable for product that is damaged, lost or stolen during the shipping process for items. If an item is damaged, lost or stolen during a shipment ToolSmithDirect will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier.
We know tools! Weve been selling and servicing hand tools, power tools, air tools, air
compressors and outdoor equipment for over 10 years. Our formula for success is simple:
offer our customers high quality tools and premium brand names and back it up with
service, parts and expertise on tool usage, home improvement projects and automotive
repairs.
We maintain a large warehouse stocked with power tools, hand tools, automotive tools,
LED lighting, cargo management, outdoor gear and home organization products. To ensure
our customers receive the best service and support, we also stock a robust inventory of
spare parts to ensure your products stay in tip-top shape.
We are here to help, so whether you have a question about an order, a product or even a
question about how to best tackle a project, we have the expertise you need to get the right
answers.
When it comes to tools, whatever you need, we can help! So while weve been selling
online for about ten years, we are seasoned pros in the tool business. Thanks for giving us
a try - our 400+ team members are ready to earn your business!
Please use the eBay Messaging System to get in touch with us with any questions you have or to resolve an issue you may be facing with a purchase from our store at this point.
