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Standard Policy
- for within: 30 days
- for replacement within: 30 days
Standard Policy Overview
You may merchandise purchased from Sonic Electronix for a or a replacement, provided that the procedures and requirements are followed. All s require a merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
s
A processing fee of 10 percent will apply to the value of merchandise for a . s are applied to the payment method used at the time of purchase 5-10 days after our receipt of the merchandise. We will only the value of the merchandise , not the shipping cost. On items with shipping for a , the original shipping cost that we paid the shipping courier will be deducted from your .
Exchanges
If you purchased a product that you wish to for an alternate item, you can the item for a and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your , we will waive the 10 percent processing fee.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also defective merchandise for a ; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to the merchandise for a . No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also damaged merchandise for a ; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to the merchandise for a . No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
Shipping
shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for ing an item, which is not reimbursable. Therefore, we do not reimburse any shipping cost.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for ing defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms
We will send a product replacement for an authorized following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a for the full value of the product (including shipping), upon completion of our process.
ing Items
Please send us a message through eBay to receive an RMA number. You will be required to complete our product form which will also provide helpful instructions for your .
All merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, r, cords, straps, etc.), included cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
- UPS
- FedEx
- USPS (Post Office)
Remember, merchandise that is lost or damaged during transit is solely the shippers responsibility (which is you when you a product to us). It is important to save the tracking information and to properly insure all merchandise being to Sonic Electronix.
Exceptions
Although our policy is quite flexible on most items, there are some exceptions, as written below:
- Any product not purchased from Sonic Electronix
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage or abuse
- Any product for which you have submitted a mail-in rebate
Products that are not eligible for for any of the above reason(s) will be sent back to you at your cost and expense.
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