*Anything listed as new has never been used, if you see something in the picture that looks like a scratch, its NOT!  Sometimes the camera picks up reflections.  We use white gloves in handling these, so as not to get fingerprints on them. 

*If it doesnt say NIB=New In Box, or comes with a box, or doesnt show your item in a box, you can assume it doesnt come with one.  If you dont see a box listed, and you would like one, just leave us a message. 

*All Cross writing instruments and desk set pen holder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age from the Cross Service Center.  Any Cross product or part requiring service under this will be repaired or replaced when received at our factory from the consumer (postage and insurance are the responsibility of the consumer, and processing may apply). Any such product that is no longer in production and cannot be repaired will be replaced by a comparable Cross product. Lead, erasers and ink refills exhausted in the course of normal use, and emblems and other customized decorations, are excluded from this ; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument. Questions about Services, go to cross.com

*Please be aware if you "New Items" for any reason other than a defect, and they now have a scratch or damage on them, or anything different than when we sent them to you; there will be a fee d, and you will not get the full price back, because we will have to devalue them, and they cant be resold as "NEW"!  The same goes for “Used Items”, they must be just as they were when sent out!  If you are ing for what is deemed to be "NOT a good reason" IE.. buyers remorse, you found them cheaper elsewhere, you decided you didnt want them, you didnt know how to operate your item correctly, etc... there will be a 30% restocking fee d.  We will replace any defective item, rather than giving a if we have a replacement. If we dont have a replacement, we will issue credit for our merchandise.  We do want you to be happy with your purchase; unfortunately there are a few people abusing eBays rules and policies, so we had to put a stop to that.  We take pictures on top of your shipping label & package.  We also inspect and re-polish our items just before packaging.  

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