Note to all customers in the EU, since Brexit the rules for VAT and customs s have altered. If your item is over 150 euros then you are responsible for the VAT content and also customs s for import.
These will be payable to your national delivery company or DHL. If your item is under 150 euros, eBay will you the VAT content on purchase but import duties will be payable on delivery. If items are refused it is eBay policy for you to lose your Money Back Guarantee, meaning you would not receive the product or get your .
Here at Top Rated Tools, we aim to deliver to you efficiently and cheaply, the majority of our products are available on an economy service for but we do offer the option for expedited delivery.
We will dispatch items within 48 working hours of the order being processed. We process all order up until 2.30pm, after this time the order is processed the following day. For example, if you purchase at 5.00pm on Monday, your order is processed on Tuesday and we will have the item dispatched by Thursday at the latest.
We try to keep all our stock levels as accurate as possible but as we sell on multiple platforms sometimes there can be errors that lead us to not having stock of your item, if this happens we will offer a comparable replacement or a full .
INTERNATIONAL ORDERS ARE SUBJECT TO TARIFFS AND FEES IMPOSED BY YOUR OWN COUNTRY, WE CANNOT CALCULATE THIS FOR EACH COUNTRY THEREFORE IT IS NOT REFLECTED IN THE PRICE.
TRACKING WILL BE UPLOADED AUTOMATICALLY, ALLOWING YOU TO FOLLOW THE SHIPMENT.
Remote Locations
Due to the vast amount of remote locations we cannot build in the facility for postage to know where you are based when ordering. We will always let you know if your location is classed as remote and seek another address to avoid the cost, you can also check your postcode with DHL at https://raslist.dhl.com/jsp/first.jsp.
As Christmas approaches, we understand the importance of knowing whether your item will arrive to you before the big day. As such we have compiled a list of final delivery dates for all our customers in various countries. You must remember there is also the dispatch time to include when making your order, this is displayed in the listing.
*THE LAST DAY FOR GUARANTEED CHRISTMAS DELIVERY WITH STANDARD ROYAL MAIL IS FRIDAY DECEMBER 16.*
Happy Holidays!
Friday 7 October - British Virgin Islands, Dominica
and Anguilla
Thursday 1 December - Australia and New Zealand
Friday 2 December - China (Peoples Republic)
Monday 5 December - All remaining Caribbean destinations, Africa, Asia (except China, Peoples Republic), Central and South America, Far and Middle East
Tuesday 6 December - Cyprus and Malta
Thursday 8 December - Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey
Friday 9 December - Czech Republic, Finland,Italy, Poland, Sweden, USA and Canada
Saturday 10 December - Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Monday 12 December - Belgium, France, Luxembourg
Royal Mail
We use Royal Mail for all packages under 2kg, the following guidelines apply for our standard packets:
UK- 3-5 working day delivery after dispatch
EU- 5-7 working day delivery after dispatch
Non-EU- 7-10 working day delivery after dispatch
We have the ability to track the items but not the facility to upload all the tracking details, therefore if you are worried about the location of your item please contact us prior to opening a case with eBay, we can usually deal with all issues before having to open cases with eBay or .
I think my item is lost
Its very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:
Mis-routing in the delivery network or...
Incomplete delivery addresses or...
The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.
Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc.
Still no luck...
If you have waited 10 working days from receipt of our despatch email please contact us using the Ask a Question link on the item listing. We will need the following points confirming:
You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
Your full delivery address including postcode
That you have checked with neighbours and other occupants at the delivery address
Your contact phone number
You agree to to us, at our cost, any replacement items which subsequently turn up
You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.
What we will do
Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.
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