Note to all customers in the EU, since Brexit the rules for VAT and customs s have altered. If your item is over 150 euros then you are responsible for the VAT content and also customs s for import. These will be payable to your national delivery company or DHL. If your item is under 150 euros, eBay will you the VAT content on purchase but import duties will be payable on delivery. If items are refused it is eBay policy for you to lose your Money Back Guarantee, meaning you would not receive the product or get your .
Here at Top Rated Tools, we aim to deliver to you efficiently and cheaply, the majority of our products are available on an economy service for but we do offer the option for expedited delivery.
We will dispatch items within 48 working hours of the order being processed. We process all order up until 2.30pm, after this time the order is processed the following day. For example, if you purchase at 5.00pm on Monday, your order is processed on Tuesday and we will have the item dispatched by Thursday at the latest.
We try to keep all our stock levels as accurate as possible but as we sell on multiple platforms sometimes there can be errors that lead us to not having stock of your item, if this happens we will offer a comparable replacement or a full .
TRACKING WILL BE UPLOADED AUTOMATICALLY, ALLOWING YOU TO FOLLOW THE SHIPMENT.
Remote Locations
Due to the vast amount of remote locations we cannot build in the facility for postage to know where you are based when ordering. We will always let you know if your location is classed as remote and seek another address to avoid the cost, you can also check your postcode with DHL at https://raslist.dhl.com/jsp/first.jsp.
As Christmas approaches, we understand the importance of knowing whether your item will arrive to you before the big day. As such we have compiled a list of final delivery dates for all our customers in various countries. You must remember there is also the dispatch time to include when making your order, this is displayed in the listing.
*THE LAST DAY FOR GUARANTEED UK CHRISTMAS DELIVERY WITH STANDARD ROYAL MAIL IS FRIDAY DECEMBER 16.*
Happy Holidays!
Friday 7 October - British Virgin Islands, Dominica and Anguilla
Thursday 1 December - Australia and New Zealand
Friday 2 December - China (Peoples Republic)
Monday 5 December - All remaining Caribbean destinations, Africa, Asia (except China, Peoples Republic), Central and South America, Far and Middle East
Tuesday 6 December - Cyprus and Malta
Thursday 8 December - Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey
Friday 9 December - Czech Republic, Finland,Italy, Poland, Sweden, USA and Canada
We use Royal Mail for all packages under 2kg, the following guidelines apply for our standard packets:
UK- 3-5 working day delivery after dispatch EU- 5-7 working day delivery after dispatch Non-EU- 7-10 working day delivery after dispatch
We have the ability to track the items but not the facility to upload all the tracking details, therefore if you are worried about the location of your item please contact us prior to opening a case with eBay, we can usually deal with all issues before having to open cases with eBay or .
I think my item is lost
Its very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by: Mis-routing in the delivery network or... Incomplete delivery addresses or... The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office. Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc. Still no luck... If you have waited 10 working days from receipt of our despatch notice please contact us using the Ask a Question link on the item listing. We will need the following points confirming: You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office) Your full delivery address including postcode That you have checked with neighbours and other occupants at the delivery address Your contact phone number You agree to to us, at our cost, any replacement items which subsequently turn up You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them. What we will do Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.
The simplest and safest way for our customers to pay for items is through . This is the primary option on eBay and is the quickest way to complete postage. We do also accept credit and debit cards and you can find our details via the Business Details section on eBay to complete payment. We do deal with direct Bank Transfers and you can contact us through eBay for details if you wish to pay in this way.
Tool Time International is a tool supplier based in North Yorkshire, and has been an online presence since 2003. We have multiple online stores and offer a comprehensive selection of items covering all needs including: Home & DIY, Industrial, Mechanics Tools, Gardening, Building Supplies and much more. If you cant see it on the site please let us know as we can usually source it for you!
With over 30 years experience in the trade and mechanical knowledge we offer a dedicated and knowledgeable customer support system that is always on hand to advise and help with any problem you may have.
We ship around the globe and dont impose restrictions on where we ship to unless our courier is unable to reach you! As a small business you know you will be able to deal with the same member of the customer service team with your problem rather than waiting on hold or having to deal with an automated call centre.
Our experience has allowed us to develop strong professional links with the top suppliers of tools in the UK, we offer the very best products from the major players in a range of industries. We cover all bases from cheaper DIY Tools to top-end industrial parts.
Take a look and rest assured we will do our best to provide a one-stop shop for all your needs!
There are many ways to contact Top Rated Tools but the quickest and easiest way to get in touch with us is via the eBay messaging system. We answer our eBay messages at regular intervals and will get back to you with an answer within 24 hours.
You can also contact us via the phone if you have a customer service problem or if you would like to complete payment through credit or debit card, our details can be found on the Business Details page provided by eBay.
Here at Top Rated Tools, we encourage customers to contact us directly if you have a problem with an item or delivery of an item. We are usually able to deal with any problem and remedy it without using the eBay appeals case, we encourage customers to use this only as a last resort and we will do everything we can to help you and make sure you get the best customer service possible.
If you are looking to an item or you would like to send us a cheque or postal address please send to the address on our Business Details provided by eBay.
WE DO NOT COMPLETE SALES OUTSIDE OF EBAY SO PLEASE DO NOT CONTACT US TO TRY AND DO SO.
Laser Tools Diesel Compression Test Adaptor - M8 x 1mm x 147mm 7239
fatboyalso (499)
14/09/2023
Perfect for the job
Numatic WV470-830686 Wet and Dry Vac 20L / 27L 110V
paisley1966 (1013)
13/09/2023
well packaged thanks, prompt delivery
Connect Number Plate Screw 10 x 3/4" White Polytop 100pc 31542
box2261 (936)
13/09/2023
As described. Good
Laser Tools Star Socket 1/2"D E22 1542
rosie8317 (371)
13/09/2023
Love it. Exactly what I was looking for.
Laser Tools LTR Chain Keeper Tool, Thru Axle 8200
osho_9380 (22)
12/09/2023
Brilliant
Jorgersen 33612 E-Z Hold Light Duty Spreader Expandable Clamp 12in
romanav105 (1675)
11/09/2023
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement. The simplest and safest way for our customers to pay for items is through . This is the primary option on eBay and is the quickest way to complete postage. We do also accept credit and debit cards and you can find our details via the Business Details section on eBay to complete payment. We do deal with direct Bank Transfers and you can contact
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