Company Profile
Our company is located in Weifang,China,specializing in producing various kinds of guitar and its accessories. Currently we produce over 200 different models of electric and acoustic guitars! We combine hand craftsmanship, with modem design techniques, to create quality, comfortable feeling, excellent sounding instruments! That not only look fabulous, but are extremely playable and the quality truly extends above the price tag.
Quality Guarantee
All of our products must pass a detailed inspection and quality control check before leaving our facilities. This ensures that our products will meet the global standards for instruments, that have been set over many decades.
Note: Remember we make these guitars by hand. And we dont just make one. Things like wood grain, texture, and color, may differ slightly than the one pictured.
We do many custom builds so please contact us today with those ideas on that next one of a kind guitar. Since we are the manufacturer we are also able to offer you WHOLESALE pricing, with extreme consistency in product.
Delivery Time
Once payment has been confirmed, your item will be shipped within 3 business working days.Our Products do ship from China via EMS and will generally take 15 to 25 days to arrive at address in: The United States,Canada,Australia, and Europe. However it may take up to 60 days to ship to countries that do not use EMS.The speed also base on Custom Clearance Speed, which we cant control.So if you want this for your gig next weekend it probably wont make it on time, so please keep that in mind when ordering. We package very carefully but can highly recommend shipping your new baby in a protective soft or hard case.
Policy
Please contact us within 3 days of receiving your damaged or defective item and we can start the // process. If there is a delay in handling time we will let you know. Please make sure your shipping address is current and updated. Note:
-Keep the defective product exactly as it arrived , including packaging. Do not remove any parts or write on the instrument - Please Re-pack item exactly as it was packaged whether it be single or double boxed. Kindly avoid using Duct Tape - Please use a package carrier that allows you to insure and track their packages.Such as: FedEX-UPS-USPS.
Customer service
All emails will try to be answered within 24 hours. We do receive a lot of emails and sometimes they get lost so, If you do not receive a reply within a few business days, please kindly re-send your email and we will reply back you as soon as possible.
However we have 100% satisfaction guarantee. So dont worry we have your back! Please contact us first, our customer service representatives are here to assist you.